All Answers

Hi, I’m not finding any videos at this time for this issue. A lot of times I have ran into this and replaced parts, only to find out it was a container in the frige pushing against the door when closing it or a shelf in the frige and a bin on the door that made contact when closing the door. Also, make sure the center door flipper is engaging the tracks properly if it has any and closing properly. If you close this the door that is the issue without closing the other door does it then close properly? The key is to find out where the resistance is pushing back on the door. I would remove all bins, shelves and containers on the door and in side the unit just to be sure. Then try closing it. Is the door rubbing anywhere around the frame when closing it? Try putting your phone and video record and setting it in side the unit to see where the door is not. Losing properly at.

Hi.
I took a look at that error code on the tech sheet for this unit. It says to replace the control if the UI does not fix the issue. Even though you do have the 14 vdc to the UI, the control could still be faulty. It could not be receiving the feedback signal properly from the UI. The only other possibility would be the wire harness between the 2.
I see they list the 2 different controls. One with power supply and one with out. Your unit will only have one or the other. I pulled up pictures of both and they look different. Best thing to do would be to look at the control on the unit and match it up by looking at pictures of the others. I just did a Google search to find images of each part number. They are listed as 3, and 3a on the parts diagram. Also, you could see if the current board has a part number listed on it and go with that one.

Hello , things to check if motor runs and element is good.
1) Hi-Limit triped or is open.
2) Regulating thermostat triped or is open.
3) Membrane switch open.
4) Check Thermistor , possibly defective.

Hello
Go to page #45 in the service manual link below. Run the unit in the ( Service inspection mode ) This will pinpoint the specific issue and problem.

Hello
See the technician sheet and training bulletin. Go to page #4 Tactile HMI Board Model. Make sure you followed the instructions properly on board installation. Select plugs are NOT included with new control boards. You must remove the plug from the old board and install it onto the new board prior to connecting power to the board. See page #4 in training link below.

Hello
The error code #5 is a mode shifter error. Control cannot transition from agitate to spin. Go to the service manual link below. On page #1 go to error code #5 for corrections on the issue.

Hi. I have attached the service manual as well as a service bulletin for the issue you are having. The best way to defrost the ice box would be to unplug the unit and leave the doors open for 24 hrs and put towels down to collect any water. You could use a steamer but it will probably take hrs to thaw.

Hello

So the unit now has no power at all no display ? If you have any display at all verify and check the consumer’s power conditions. Make sure to check the operating voltage along with proper polarity and ground. If you have any display at all run the unit through the diagnostic mode and find any stored error codes. If you have no display at all you will need to start with the main PBA. See all manuals, parts lists and diagnostics links below.

Hello
Sometimes If you have a very large load with tennis shoes or heavy items it can push the door open if the unit is overloaded. There is also the strike to hold it in place once the door shuts. The metal strike also places tension on the catch assembly. The opening and closing of the dryer door can weaken or compromise the strike and catch over time, allowing the dryer door to pop open prematurely on its own while drying your clothes. If this continues to happen , I would start by replacing hold catch assembly. Here is the part number # DC97-17991A Assembly Holder Lever.

Hello
See all manual links below along with diagnostics.

Hello
See service manual and fast track troubleshooting links below. Run the unit through the diagnostic mode on page #1 in the Fast Track guide. This will give you any stored error codes. Then pages #2 through #10 will tell you how to diagnose and correct the issue.

Hello

       The (F10 Error)  Control has sensed a potential runaway oven condition. Control may have shorted relay, RTD sensor probe may have a gone bad. 

• Check RTD sensor probe and replace if necessary. If oven is overheating, disconnect power. If oven continues to overheat when power is reapplied, replace relay board and/or analog control board.

See complete service data sheet links below. Hope this helps.

Hello
With this symptom you could have many different possibilities. Go to the the service link below and go to page #45 section 4:19 to the service diagnostic mode. This will let you run through all of the tests and see what component may be failing. The main components you want to check are
1) Test #1 standard compressor test 2) #2 Defrost heater test 3) Test # condenser motor 4 Test #38 compressor 5) Test #30 Thermistor 6) Test #33 Ambient Thermistor 7) Test #15 evaporator fan motor . If you run these tests you will find out why the freezer section is not cooling.

Hello, we have attached the service manual for you. Refer to pages 21 & 22 for the flow chart.

See service manual link below.

Hello
On your dishwasher the “i30” is a aqua control error . You should perform a reset on your dishwasher and that could clear any false error codes. To reset your dishwasher you can flip the household circuit breaker off to the dishwasher for ten minutes. If that does not work you could be experiencing an issue with your water inlet valve . If you can get it to drain you might try putting a couple of pan of water into machine to clean it out reset by holding down speed button .Look at your spray arm to see if it is plugged up. There could be something blogging the water from getting into the arm. In most dishwashers, the arm only spins because water pressure makes it spin. If the suggestions above do not work, you can run the unit through the diagnostic mode with the service manual link attached.

Hello
See all manual links below for your model. Assuming you are using the correct pans Copper, aluminum, and glass will not work on induction as the magnetic field will not be able to pass and there will be no generation of electric current in the cookware. Stainless Steel Cookware is compatible. Go to page #47 troubleshooting in the (Complete Service Manual) to run through diagnostics to determine your issue if its not the wrong pots & pans.

Hi. I have attached the tech sheet for you. Run the diagnostic mode and check for error codes. You can run tests for everything in diagnostic mode. Will the unit drain water if you add water to it? If not you could have a blockage or a bad drain pump. Make sure the basket is not tied up, can you spin it freely by hand? The lid switch or the motor could also be at fault. You will get pointed in the right direction once you pull some error codes.