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I can not enter service mode, it does not respond at all……. I was using service mode to diagnose the motor issue…. I just found it odd that this happened after i saw the ARC in the receptacle, I have had to reset other fridges before that had issues after power surge or spikes. I now how sensitive the electronics are and wonder if this caused a board issue.
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As you know Electronics are very sensitive and anything could have happened once that plug sparked. Do you have the old evaporator fan motor that you can install to see if you can get the unit back into the original diagnostic mode? I would try that first and if you cannot do that you will have no other choice except to replace the display board to get the unit into the diagnostic mode. We haven’t had many circumstances that we had to unplug or reset the board. It sounds like you have made every attempt to do that with no luck unfortunately. I know this puts you in a tough circumstance and I feel for you, we have been there before. Please keep us in the loop to let us know if any of these attempts worked for you or what the final outcome is. We would like to let our thousands of other members know how this works out. As technology advances we all need to work together to try to find Solutions.
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I will keep you updated, will be getting approval to order the board, and will report back right after I make the repair. Thank you for your time and assistance. Even seasoned mechanics and techs need a bit of confirmation when dealing with electronics that are acting funky.
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One last thing I thought of if you’re going to replace the board. Buy it from Repair Clinic because you have a 100% return policy for one year. Although you’ll pay a little bit more money you can return it if that doesn’t rectify the issue 100%. Most other parts Distributors will not let you return a installed part.
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Well after waiting for a backordered part for almost 3 weeks we received it installed the part and indeed we have confirmed that the board with the color graphic display is faulty. Once I replace the display board it started functioning as it should. Just wanted to share this follow-up information in case somebody else has this problem in the future.
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Thank you for the follow up and update. I hope this post will help other servicers .
