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In the “Technical service pointer for you ice maker” that you sent me, the first two pictures are exactly what my problem looks like. Is there another test I can do to confirm that I have a defective User Interface board and High Voltage board? If my problem is confirmed that it is the User Interface board and High Voltage board, can you supply me with replacement instructions or replacement video for those boards.
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Hello We have over 5500 videos on our website. You can use our video by model look up to find the eaxt video or a similar model that will work for you. Here is the link http://lookup.appliancevideo.com/lookup/225170/1571905 Matt Ace technician
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Matt, I can not find ANY information on how to confirm that I have a defective User Interface board and High Voltage board for my Whirlpool Model WRF736SDAM10 ice maker. Nor can I find ANY replacement instructions or video for the User Interface board and High Voltage board for Whirlpool replacement part number W10639151. As a experienced Technician, can you explain how to solve the two above questions?
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If you go to the technical diagnostic guide that I sent you in the link. It will show you how to run the unit through a diagnostic mode and it will give you area codes that will tell you if the user interface board and any other component on the refrigerator is not functioning properly. Once you determine that both boards come in the kit along with everything that you will need to fix this problem. Unfortunately we may not have a video on our site for this specific model as of yet. We produce 50 new videos per month on our site and I’m sure it will be coming out soon. I understand that doesn’t help you with your immediate situation. My suggestion is once you get the unit diagnosed properly and if it happens to be the kit with both boards you purchase the part yourself and hire a company to install it for you. An average company will mark up Parts 40 to 70% so it could save you some money. I am emailing you from my phone because I am on a service call right now. So if some of the words are spelled properly I apologize.
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Matt, sorry to bother you again but I went through all the ice maker diagnostic guide (as I listed below) and no were can I find a test that checks the User Interface board and High Voltage board. Please offer me a suggestion. defrost is selected, defrost will occur immediately after exiting the Service Diagnostic Mode. Service Test – 42 UI EEPROM Control Software Version NOTE: Not normally used • Displays in three sequential flashes the Dispenser UI Control software version on the UI display. NOTE : This is repeatedly displayed during all time in this step. 00/00/00 to 99/99/99 Service Test – 43 UI FLASH Control Software Version NOTE: Not normally used • Displays in three sequential flashes the Dispenser UI Control software version on the UI display. NOTE : This is repeatedly displayed during all time in this step. 00/00/00 to 99/99/99 Service Test – 45 Ice Maker Water Fill Test NOTE : BEFORE INITIATING THIS TEST, GO TO STEP 57, INITIATE ICE MAKER HARVEST TO INSURE ALL ICE IS EJECTED FROM MOLD BEFORE FILLING. • After an initial 3 second delay, displays the Ice Maker water fill state on the UI display. Press SW3 to start awater fill. Pressing SW3 will toggle between ON and PAUSE. (02 = Off, 03 = On, 04 = Paused Service Test – 46 Water dispensing Test • Displays the status of the water dispense valve. Press the water pad to initiate a water dispense. (00 = Water Dispense Valve Off, 01 = Water Dispense Valve On) Service Test – 56 Ice Maker Error Codes • Displays active Ice Maker Error Codes on the UI display. E0 = No Errors, Functioning IceMaker. E1 = No Cooling, IM timed out. Ice compt. unable to reach desired temps. Possible cooling or fan issue. E2 = Motor Lost Position, IM didn’t find home during harvest and exceeded Max attempts. Check for obstructions in IM, If none found verify operation of IM. E3 = Heater Time-out, Ice mold heater was “ON” longer than Max allowable. IM heater is driven to a temp., if temp. not reached a time delay shuts it down. Possible heater issue. E4 = Dry Cycle, Unit detected dry-cycles above Min rqmt. Possible valve or frozen fill tube. E5 = IM Bad Thermistor, Ice Storage temp satisfied but Ice Mold in frozen state to long. Possible an ice mold thermistor issue. Service Test – 57 Ice Maker Harvest • Press SW3 to activate a Harvest sequence. Digit 1 displays the state of the sequence. Digit 2 displays the outcome of the sequence. Once initiated, the sequence cannot be exited. Digit 1 0 = Heater and Motor OFF, 1 = IM Heater ON, 2 = Motor Rotating CW until it finds home position. Digit 2 0 = In Progress, 1 = Harvesting Completed, 2 = Harvesting Not Completed, Doors must be closed. NOTE : Harvesting Not Completed does not exit the step, but indicates the timeout of 70 seconds has passed. Service Test – 58 Ice Maker Heater Activation and Thermistor • Press SW3 to activate the Ice Maker Heater and to toggle between On and Off. Digit 1 displays the state of the heater. Digit 2 displays the thermistor state. Digit 1 0 = IM Heater OFF, 1 = IM Heater ON Digit 2 0 = Temp warmer than harvest temp, 1 = Temp cooler than harvest temp, 2 = Open, 3 = Short Service Test – 59 Ice Maker Motor • Press SW3 to activate a Motor sequence and toggle through each step. Digit 1 displays the state of the motor. Digit 2 displays the status of the motor. Once initiated, the sequence cannot be exited. Digit 1 0 = Motor OFF, 1 = Motor Rotating CW until home position, 2 = Motor OFF, 3 = Motor Rotating CCW until home position Digit 2 0 = In Progress, 1 = Completed, 2 = Homing Not Complete (*See step 57) *NOTE : Harvesting Not Completed does not exit the step, but indicates the timeout of 70 seconds has passed.
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Hello The replacement kit comes with both boards. There is not a diagnostic test for the boards except by sending them to Core Centrics . They can put the boards on a bench test http://www.corecentricsolutions.com/ . We have installed several of these kits with the same issues you are having and it has corrected the problem 100% of the time so far.
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OK, if you have installed several kits, can you please supply me with installation instructions on how to replace the 2 boards.
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When you order the kit it comes with instructions. We do not keep them after installations.
