French door style fridge with freezer draw at bottom. fridge does not hold temperature (set for 32 but reads ~50F with separate thermometer). Initially, display at top (where doors close) displayed a “power outage” warning but there was no other indication that the house or that circuit had lost power at anytime. made several attempts to turn power off to fridge (at the breaker) with hope it would reset. fridge makes several different types of audible chimes, sometimes with two distinctly different chines going off at the same time. I have not been able to find anything on the internet to help put this specific model into diagnostic mode, nor do i have the cheat sheet to know what those codes mean but suspect switches at the ice dispenser console (exterior of left door) can get me into diagnostic mode. Also, i will occasionally hear a mechanical whine (very low) which could be compressor related. everything else about the failure and various chimes (one could be a high temp warning) suggests possible bad control board or power supply tripping an issue? Bottomline, would like to diagnose the problem, understand what part(s) are required to fix it and get repair instructions to swap out that part.
Hello, customers reporting low or no cool conditions may have one or more potential root causes leading to the condition. You have a dual evaporator system. One in the freezer and one in the refrigerator section. Be sure to troubleshoot the cause of the low or no cool condition, including:
● Evaporator fan motor operation. There have been some cases where the evaporator fan motor is stalling and causing a PF in display and creating cooling issues. If the freezer temperature is fine and the sub-par cooling issue is only an issue in the refrigerator section, you will want to pull the refrigerator section evaporator cover to see if the evaporator fan motor is running. you will need to tape the 2 door switches closed for you to check properly. If the evaporator motor does not run or seems like it is running at a low speed this may be your issue. If there is no frost on the evaporator, or if it is and uneven frost pattern, then you most likely have some type of sealed system issue which is a technically difficult repair which would normally require a skilled sealed system technician and special equipment to correct. In most cases, (if this is the answer), it would not be a cost-effective repair unless under some type of manufacturer’s warranty. Please check the operation of the refrigerator section evaporator motor and frost pattern of the refrigerator section evaporator.
- Sam, Ace Appliance answered 2 weeks ago
- last edited 2 weeks ago
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Hello
All of the diagnostic tests start in the service manual from section 2-11 through section 3-16. All of the information is in the service manual. Your symptoms have many possibilities from a sealed system failure to a main control board issue. It may be in your best interest to have a technician come out and diagnose it for you.
- AV Repair Help answered 3 weeks ago
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Hello
See the technician sheet and diagnostic manual. I would start by trying to put the unit into the diagnostic mode. It sounds like you have a lot going on based on the symptoms you are explaining. The service manual will explain all of the error codes. I have also provided the parts breakdown.
- AV Repair Help answered 3 weeks ago
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OK, I was able to enter test mode. I ran tests 1-40 (some numbers skip as I’ve learned) and have a corresponding code for each test but don’t know what they mean. referred to tech sheet and did see some reference to either an OP for open or SH for short. tests #7, 8, 16 & 17 were “open”. how do you recommend I proceed from here? how do I read the other codes for the other tests?
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another recurring theme here is the power outage button continues to turn on. manual says touch any button to reset/turn it off which I do but it comes back. there have been no power outages to the home
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Hello? any response to the above? Does this service stop at simply providing manuals and tech sheets? was expecting assistance in actual troubleshooting. If that was not an option, i would not have spent the money with you guys.
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