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No error codes, tested stator, tested hall sensor, no issues, everything is intact no cracks or visible damage. When on normal wash cycle and gets to the spin mode then the wash basket starts turning slow and keeps doing it forever, timer stays on 11 minutes and not counting down. Have to stop the cycle and select the spin only cycle, that’s the only way to complete the wash. Could it be a problem with the user control interface/display (replaced main PCB only)
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These washer will do this when they sense and off balance load. will spin slowly, and take forever in the spin cycle. stays around 11 mins, and may fill back up with water again. Check the shocks. with nothing in the drum, push down on the tub quickly and let go. It should come back up and stop. 1 bounce only. if it bounces the shocks are bad. Take a look at the service bulletin as well I have seen a few of these. small loads will cause this to happen as well. If you let it runs is course with 11 mins left, it may take a long time, but it will eventually error out or end the cycle.
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The shocks have been replaced with the new ones on the first visit
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Let it go and see if it will give an error. Might take a while. Could have a bad basket or need the update in the pointer.
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What is the update in the pointer? Sorry for stupid question?
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Take a look at the service bulletin that was attached on the original answer. It takes about an update to the control board. They might call it a jig. Like a usb stick with a wire you will use to update the software. It will provide a part number. Or a new control board. It gives instructions depending on which model you have so make sure your model and serial range is listed
